Privacy Policy
Neo Pet Nutrition (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website (the “Site”) or interact with our brand Neo.
This policy is designed to comply with applicable laws in the United States and Canada, including the California Consumer Privacy Act (CCPA/CPRA) and relevant Canadian privacy regulations.
1. Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including:
- Web browser information
- IP address
- Time zone
- Cookies and tracking technologies
Additionally, as you browse, we collect information about:
- Pages viewed
- Products viewed
- Referring websites or search terms
- Interaction with the Site
When you make a purchase or attempt to make a purchase, we collect:
- Name
- Billing address
- Shipping address
- Payment information (processed securely via third-party providers)
- Email address
- Phone number
We may also collect information if you:
-
Subscribe to marketing communications
-
Fill out forms
-
Contact customer support
2. How We Use Your Information
We use your personal information to:
- Process and fulfill orders
- Communicate with you regarding your purchase
- Screen orders for potential risk or fraud
- Provide customer support
- Send marketing emails and promotions (with your consent)
- Improve and optimize our website and user experience
- Run advertising and retargeting campaigns
3. Sharing Your Information
We may share your personal information with trusted third parties, including:
- Payment processors
- Shipping and logistics providers
- Marketing and analytics platforms (e.g., Google, Meta)
- Ecommerce platforms (e.g., Shopify)
We may also share your information to comply with laws, respond to legal requests, or protect our rights.
We do not sell your personal information.
4. Behavioral Advertising
We use your information to provide targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising through:
- Facebook Ads settings
- Google Ads settings
- Industry opt-out tools such as the Digital Advertising Alliance
5. Cookies
We use cookies and similar tracking technologies to:
- Improve website performance
- Personalize your experience
- Analyze traffic and usage
You can control cookies through your browser settings. Disabling cookies may affect site functionality.
6. Your Rights (USA & Canada)
California Residents (CCPA/CPRA)
You have the right to:
- Access the personal information we hold about you
- Request deletion of your personal data
- Correct inaccurate data
- Opt out of data sharing for advertising purposes
- Not be discriminated against for exercising your rights
Canadian Residents
You have the right to:
- Access your personal data
- Request corrections
- Withdraw consent at any time
To exercise your rights, contact us using the details below.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless otherwise required by law.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure.
9. Minors
Our Site is not intended for individuals under the age of 13 (or applicable age in your jurisdiction), and we do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with the revised date.
11. Contact Information
For more information about our privacy practices, or if you would like to exercise your rights, please contact us at:
- Email: [hello@neopetnutrition.com]
- By using our Site, you agree to the terms of this Privacy Policy.